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Safety & Security

The HTA supports lead state and county agencies in their collective efforts to help provide visitors with a safe and enjoyable Hawaii visitor experience.  In particular, HTA is involved in supporting visitor assistance and crisis management efforts on behalf of Hawaii’s visitor industry.

Visitor Assistance Programs
When visitors are affected by crime and other adversities, Hawaii’s hospitality is exemplified by the Visitor Assistance Programs (VAP) available in each county.  These organizations, along with volunteers and a wide network of partner organizations, offer various types of assistance.

For more information, visit:

Visitor Aloha Society of Hawaii (Oahu)
Jessica Lani Rich, President and Executive Director
Telephone: (808) 926-8274

Visitor Aloha Society of Kauai
Daphne Therese, Executive Director
Telephone:  (808) 482-0111

VASH Maui (Maui County)
Janet Kuwahara, Director of VASH
Telephone: (808) 244-3530

Visitor Aloha Society of Hawaii Island
Karen Rose, Executive Director
Telephone: (808) 756-0785 – Kona
Telephone: (808) 756-1472 – Hilo

Crisis Management

As the state’s tourism agency, HTA actively collaborates with state and county civil defense agencies, visitor industry businesses and associations, global marketing partners and federal emergency agencies to discuss, plan for and help respond to potential crisis/emergencies situations that could affect visitors.  HTA also works to identify ways for increased partnership in mitigating disasters and providing assistance.

To receive situational updates, closures and flight delays and cancellations during a time of crisis, please subscribe to the HTA's mailing list


DIACRITICALS recognizes the use of diacritical markings of the (modern) Hawaiian language including the `okina [`] or glottal stop and the kahakō [ō] or macron (e.g., in place names of Hawai`i such as Lāna'i). However, you may notice these diacritical markings have been omitted throughout the website to ensure the best online experience for our visitors. recognizes the importance of using these markings to preserve the language and culture of Hawaii and respectfully uses them in all communications beyond the online platform.

1801 Kalakaua Avenue
Honolulu, Hawaii 96815
Phone: (808) 973-2255
Fax: (808) 973-2253

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